Contact us

We are a small team building MyKydd for K-12 schools in India. The best way to reach us is by email. If you are a parent using the app through your child's school, please also contact your school office. Many account and record questions are handled there first.

How to reach us

Email: support and general questions

support@mykydd.com

Use this address for:

• App support (parent, driver, or school staff)
• Data rights requests under the DPDP Act (access, correction, deletion, consent withdrawal): use the subject line "Data rights request"
• Security reports: use the subject line "Security"
• Press or partnership enquiries

Email: school demos

support@mykydd.com with the subject line "MyKydd Demo Request"

Please include your school name, city, approximate student count, and a convenient time to talk. We will get back to you to arrange a walkthrough.

Address

Hyderabad, Telangana, India

Response time

We respond within 24 hours on business days (Monday to Friday, Indian Standard Time). MyKydd is in a pilot stage and we do not yet offer 24/7 support. Time-sensitive safety concerns during a live bus trip should always be raised with your school and, if needed, local emergency services first.

Grievance officer

Under the Digital Personal Data Protection Act, 2023, you may contact our grievance officer regarding any concern about how your personal data is handled. The grievance officer can be reached at support@mykydd.com, as described in Section 1 of our Privacy Policy. A dedicated officer will be named before public launch.